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Mile High Customs Frequently Asked Questions (FAQs)
How does
MileHigh customize the product according to my specifications?
1. Digital
Photos are the best avenue to send us so that we can customize whatever
product you are buying directly from a picture to guarantee against
any errors. MileHigh accepts only colour photographs to ensure the
closest colour reproduction. The more photos the better. The artisan
may need to know where the antennas are, doorknobs, and other objects.
We also need close ups of text or logos and the side of your aircraft.
Registrations must be clear and easy to read. Text descriptions
are also accepted depending on the customized product desired. MileHigh
will also provide photography.(Available in Greater Vancouver) for
a nominal fee of $45 and provide schematics for $15 if you do not
have any for your customized product.
How long
does it take to produce a custom aviation product?
That
really depends upon what product you choose to order. Instock items
are shipped same day order is received. It can take anywhere from
2-16 weeks for your customized aviation collectible depending on
each artisan's methods of creation so contact us with your special
date and we'll let you know the timeline.
What
are the payment options for a customized aviation product?
All
customized products require a 50% deposit with balance payable upon
departure from our shipping station in Vancouver, BC. With most
products, we will send you a digital photograph of your custom product
for you to sign-off on before shipment and final payment. Payment
is preferred through Paypal although we do accept cheques and money
orders via mail payable to: ALM Custom Carvings, 800-15355 24th
Ave., Suite 393, Surrey, British Columbia, Canada, V4A 2H9
We
accept certified cheques, money orders and all major credit cards
via Paypal. All prices are in Canadian Dollars.
What
are my shipping options?
Since
shipping expenses are all paid by the customer from our departure
base located in British Columbia, you may have it shipped anyway
you want it shipped. Our postal code is V3B 5Y9 to determine shipping
costs at www.canadapost.ca.
Insurance is also available upon request.
What
is your return policy?
To ensure
you are happy with your customized aviation product, MileHigh Customs
emails you a digital photograph on most customized creations before
you make your final payment that you sign off on. This way any errors
in creation can be corrected before your product is shipped to you.
Since customized products are produced according to each individuals
specifcations, all custom products are a final sale once delivered.
Instock products may be returned within 15 days from shipped date
in original packaging for a full refund.
How do
I become an Artisan on MileHigh's website?
Please
directly and she will send you an application form. You must offer
a unique aviation product that can be customized to our client’s
specifications.
- Do
you sell a unique customized aviation collectible that you would
like to see featured on our website?
-
Are you looking to market your product on the web but don't know
where to start?
-
Do you want a unique website page to promote your custom aviation
product but don't want to spend thousands of dollars to put it
online and market it?
- Do you want
to reach hundreds of aviation enthusiasts through direct marketing
but don't have the time?
Let
MileHigh Customs do the leg work for you while you do what you do
best...create!
CALL Toll Free: 1-800-MHA-6313 (1-800-642-6313)
Local: 604-542-9664
Visit
US at Our Aviation Collectibles Show

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