604 501 2488
Refund and Return Policy Plus Shipping/Handling InformationMile High Customs wants its members and customers to be happy with their purchases. If you are unhappy with your purchase, please contact us at 604 501 2488 for a RA (Return Authorization) number to start the return process if eligible. Mile High Customs will grant refunds (less shipping and handling), for our own products (excluding *) returned to Mile High Customs in resalable condition and original packaging within 15 days of the invoice date. All returns are subject to a 10% restocking fee which covers restocking administrative costs. Return requests must be in writing and be accompanied by a RA.number. There are no price guarantees on any products, and some discounts are limited-time offers only. Mile High Customs may offer a 7 day price guarantee against sale items if purchaser contacts Mile High Customs during sale period. All exchanges or returns must follow the above RA process. *Sale items are final sales and are non-refundable. You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Mile High Customs, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. To prevent fraudulent acts, refunds are only issued back through the original payment method and no substitutions are allowed. i.e. If you paid with your credit card then the refund can only be issued back to the same credit card number you paid with and not a different credit card/cash/cheque/etc. Most orders will be mailed within 5 days of receipt and be sent by Expedited Parcel or Express Post with delivery approximately 8 to 14 days later anywhere in North America. International orders, please email for shipping and handling pricing. If ordering by mail, please send money order to: Site Privacy Policy & Return Policy Personal Identification Information At Mile High Customs and our related sites we respect your privacy: We never distribute your personal information to unauthorized third parties. Period. We may ask you for your personal identification information in connection with your use of our site and forums, subscription registrations, programs, submissions, surveys, discussion groups, suggestions, and your requests for products or services or additional information. In all of these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. We will never intentionally disclose any personal identification information about you as an individual user to any third party without your having approved, such as when you give us information to send your credit card related information to your credit card company when you make a purchase of a service or product. We may employ cookies to validate your access to your own information. Please note that if you give out personal information on one of our forums, third parties can collect and use that information. This is beyond our control and so we cannot warrant the security of what you post in public forums. Your forum disclosures of personal information are made at your own risk. Your posting in any of the Site's public forums represents your understanding of and agreement with this policy. You are responsible for preserving the security and privacy of your registration information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password. Your Acceptance of Our Privacy Policy By using the Site, you demonstrate your acceptance of the Mile High Customs Site Privacy Policy. If you do not agree with our Privacy Policy, then you must stop using the Site. Your continued use of the Site following the posting of any changes to the Site's Privacy Policy will stand for your acceptance of those changes. Security Protecting your privacy and your information is a top priority. We have taken careful steps to safeguard your personal information. We apply great care in providing secure transmission of your information from your PC to our servers, but we cannot control security of your e-mail or snail mail communications to us. Your sending us an e-mail or snail mail represents your understanding of and acceptance of this fact. Links to Other Sites Users will find information and content on the Site that link to the sites and services of third parties such as our sponsors, suppliers, advertisers, partners and so on. We do not control the contents or links that appear on any third party sites. Moreover, these sites, including their links, contents and third party services, may change regularly. Third party sites may or may not have their own privacy policies and customer service policies. Mile High Customs urges you to thoroughly review all third party privacy policies before providing them with your personal information. Mile High Customs | |
